Privacy policy

WIN RENT A CAR CLUJ PRIVACY POLICY

This privacy policy defines how we, WIN RENT A CAR, collect, use and store your personal data when you access or interact with our website www.winrentacar.ro In this document you will find out which data we collect and process or which you have made available to us by accessing www.winrentacar.ro (Website). In the following, we will refer collectively to the above URLs as "website" / "site". The data subject for whom we have created this privacy page is any user of the websites and will continue to refer to it as "you". This Privacy Policy is applicable from 24.05.2018, based on legal no. 190/2018 GDPR in Romania.

Content

Who we are
What data do we process
How we collect this data
Why this data is collected
Who processes the collected data
Sharing your personal data
How long your data is stored
How your personal information is protected
What are your rights?
Detailed information about the processing of your personal data
Transfer of personal data
Juvenile privacy
Changes to the privacy policy
Definitions

1. Who we are
Win rent a car is a brand that operates in accordance with Romanian laws, registered at the Trade Register Office attached to the Cluj Court.

Contact email address: officewinrentacar@gmail.com
Phone number: 0747089754
Work schedule: Monday - Friday, 8-20 p.m.
Message retrieval / email response time: approximately 24 hours.

2. What data do we process at Win rent a car
Depending on the nature and purpose of the interaction with Win rent a car (filling in the contact form, completing the satisfaction questionnaire, recording a reservation or any telephone conversation), we may collect the following types of data:
Your email address is required in all of our forms, specifically if you wish:
Create an account
Fill in and submit the contact form
Fill in and submit the satisfaction questionnaire
Information about your identity, such as first name, last name, email address and phone number, gender, company name, profession, address, city, country, industry, number of employees, and geographic location.
Browsing data - data related to how you use websites, including: IP address, browser used, browsing duration, search history, operating system used, language and pages viewed.
Data about your site visits: These may include complete URLs, the sequence of clicks to, through and from our website, information or products viewed / searched, the duration of visits to certain pages, information about your interaction with pages (eg scrolling, clicks, mouse clicks), user behavior data.
Data about social networks used when you use our features.

3. How we collect this data

Your data can be collected in a variety of ways.
They can be collected directly when you contact us by creating a new account, when filling out any other form on the site, or when downloading resources.
We also collect your data when you communicate with Win rent a car by email or phone.
Win rent a car also collects data indirectly through cookies and bookmarks.
Please read the Cookie Policy that was created to help you better understand this technology and how we use it on our site.

4. Why this data is collected
Win rent a car collects and uses your personal information:

To display your website and its content;
To allow you to book / rent a car;
To allow you to contact us;
To provide you with the products and services you have requested;
To let you know about news and changes related to the website and the range of Win rent a car products / services;
To support our rights and obligations under the contracts signed with users, as well as other legal objectives;

We use cookies and bookmarks for:
Improve your experience with sites such as:

Recognize your device so that you don't have to enter the same information multiple times in a row for the same purpose;
Recognize the username and password you once provided, so you don't have to re-enter them on every page that asks for this information.

Analyze site traffic and data for:

Measuring the number of users so that we make the site easier to use and respond more quickly to your requests;
Evaluate your browsing behavior and speed up your searches;
Help us better understand how you use our site so that we can improve it.

The use of your information in the manner described above is permitted by applicable data protection law, as it is:

Necessary for our legitimate interests in pursuing the purposes described above and your privacy interests do not prevail over them in any case (for example, for the fulfillment of obligations and rights in a contract, including the Terms and Conditions)
Required in some cases to fulfill our legal responsibilities, such as disclosing information to regulatory authorities or bodies
Necessary in some cases to perform a task in the public interest, to establish, exercise or defend rights in court or where the processing relates to personal information which is clearly in the public domain
In limited circumstances, processed exclusively with your consent, which we obtain from time to time, such as when you choose to receive marketing communications or email.

5. Who processes the collected data
Your data is processed by Win rent a car employees delegated to:

Site administration
Managing customers and their requests
Legal tasks

As a data operator, we have taken all necessary security measures to prevent unauthorized access, disclosure, alteration or unauthorized destruction of data.
Data processing is performed using computers and / or IT tools, following the internal procedure for the purpose clearly specified and accepted by the user.

6. Sharing your personal data
We do not sell your personal data to third parties.
In addition to the operator, in certain situations, the data may be accessible to third parties such as service providers, transport operators, hosting providers, IT companies, designated, if necessary, as persons authorized by the Operator.
They are bound by the contract to maintain the confidentiality of the data and to use it exclusively for the purpose for which it was provided.
The list of these third parties can be requested from Win rent a car at any time.
Finally, we may disclose your details:
In cases where this communication would be necessary for the awarding of prizes or other facilities to the persons concerned, as a result of their participation in various competitions and promotional campaigns organized by Win rent a car through the website
To comply with legal mandates, laws and legal procedures, including requests from regulators
If disclosure is deemed necessary or appropriate to protect the rights, property or safety of Win rent a car, our customers or other interested parties. This disclosure includes the exchange of information with other companies or organizations in order to protect against fraud or counterfeiting.

Links to sites and third parties
Our website may contain links to various sites, platforms and social networks managed by third parties on their own servers, organizations and companies over which Win rent a car has no control.
Therefore, under no circumstances can we be held responsible for the way data is collected and processed by these third parties.
We encourage you to read the privacy policies applicable to any third party to whom our links may be directed, so that you understand how your personal data is used by them.

7. How long your data is stored

Win rent a car retains your personal data only for the period necessary for the purposes explained in Article 4.
The storage period varies depending on the data in question, as it may be affected by the nature and purpose of their collection. Also, certain legal obligations stipulate a certain storage period.
When you contact Win rent a car using any contact method (email, phone number, contact form), your data will be stored until the exercise of the right of opposition, starting from the date of the last interaction with Win rent a car, then will be deleted.
When you are our client on the platform, we process your personal data throughout the contractual relations and subsequently according to the legal obligations incumbent on Win rent a car (in the case of financial-accounting supporting documents, the retention period provided by law is 10 years from date of the end of the financial year in which they were drawn up).
If you contact us to become a partner or affiliate, your data will be stored for the duration of the contract and for five (5) years from the end of the contract.
Data collected using cookies or markers will be stored for up to six (6) months for cookies and audience monitoring markers and up to thirteen (13) months for other types.

8. How your personal information is protected
Your personal data is stored on secure servers, protected by firewalls and antivirus software.
However, due to the intrinsic characteristics of the internet, we cannot guarantee the optimal security of the information exchanged through this network.
We strive to protect your data, but we cannot guarantee the absolute security of the information you send to websites. You hereby agree that you provide us with your data at your own risk.
You also agree that the responsibility for the security of your personal data lies with you as well. For starters, you are responsible for maintaining the confidentiality of passwords and other means of authentication used to access our websites.

9. What are your rights?
Under the conditions provided by law, as a data subject, you enjoy the following rights:

The right to withdraw your consent at any time. You can withdraw your consent to the processing of your personal data at any time, even if you have given it to us before.
The right to object to the processing of data. You have this right by submitting a request at any time, for reasons related to your particular situation, to have your data processed in the legitimate interest of Win rent a car or in the public interest, unless Win rent a car can demonstrate that it has legitimate and compelling reasons justifying the processing and prevailing over the interests, rights and freedoms of data subjects or that the purpose is to establish, exercise or defend a right in court; also, the right to object may be exercised at any time, free of charge and without any justification, for the data concerning you to be processed for the purpose of direct marketing.
The right to access your data. Users have the right to know whether the owner is processing their data, the right to obtain disclosure of certain aspects of the processing and the right to obtain a copy of the data being processed.
The right to rectification. Users have the right to verify the accuracy of their personal data and to request that it be updated or corrected.
The right to restrict processing. Users have the right, under certain conditions, to restrict the processing of their data. In this case, the owner will not process the data for any purpose other than storage.
The right to delete data. This right is applied under certain conditions: if the data are no longer necessary for the purpose for which they were collected, if the consent has been withdrawn, if the right of opposition has been exercised, if it has been processed illegally, for compliance with legal obligations or collected in connection with the provision of information society services under Union or national law under which the operator is subject.
The right to data portability. Users have the right to receive personal data in a structured, common and easy to read format but also the right to have this data transmitted by Win rent a car to another data controller, provided that the conditions provided by law are met. .
The right to apply to the National Authority for the Supervision of Personal Data Processing or to the competent courts.

In accordance with Article 12.6 of the GDPR, when you exercise any of these rights, Win rent a car, as a data controller, reserves the right to ask for proof of your identity. Please be aware that the data required for proof of identity will be deleted as soon as we respond to your request.
We are obliged to respond within one (1) month to all requests for the exercise of these rights. This period may be extended to two (2) months for complex or very high volume applications.
The information provided as well as the measures taken in the exercise of the above rights are provided to you by Win rent a car free of charge. However, if the requests are unfounded or excessive (repetitive), we may either charge you a fee or deny the request.

10. Detailed information about the processing of your personal data
Your personal data is collected for the following purposes and using the following services:

Analytics
Google Analytics
It is a web analytics service provided by Google. It monitors the use of websites to create reports and helps us improve the user experience on the pages.
Type of personal data collected: Cookies and data on the use of the site.
Place of processing: USA - Privacy Policy

Facebook Ads Conversion Tracking
It is a service provided by Facebook that connects the data in Facebook ads with the actions performed by users on the sites.
Type of personal data collected: Cookies and data on the use of the site
Place of processing: USA - Privacy Policy

Google AdWords Conversion Tracking
It's a service provided by Google that connects data from the Google advertising system to actions taken by users on sites.
Type of personal data collected: Cookies and data on the use of the site.
Place of processing: USA

YouTube video widget
It's a video content viewing service provided by Google that allows us to add video content to web pages.
Type of data collected: Cookies and data on the use of the site
Place of processing: USA

Tag Management
Google Tag Manager
It is a centralized tag management service provided by Google.
Type of data collected: Cookies and data on the use of the site.
Place of processing: USA - Privacy Policy
User base management
Transfer of personal data
Personal data provided to Win rent a car may be transferred outside Romania, but only to European Union countries.

Contacting the user
Phone number
Users who provide us with our phone number may be contacted for commercial or promotional purposes, as well as to receive answers and assistance with sent requests.
Type of personal data collected: Telephone number
Contact form
By filling in the existing contact form on the sites, users consent to the sites using these details to respond to requests for information, offers or other types of requests indicated by the subject of the form.
Type of personal data collected: Name, surname, email address, telephone number (including other personal data entered in the message that you voluntarily send)

Comments
Content commenting services allow you to create and post comments on site content.
Depending on the owner's settings, comments may also be posted anonymously. If there is an email address among the other personal data provided, it can be used to send notifications about new comments for the same content. You are solely responsible for the content of your comments.

12. Confidentiality of minors
Win rent a car does not knowingly contact or collect information from persons under the age of 18. Websites are not intended to solicit information of any kind from people under the age of 18.
If we mistakenly become aware of such information and become aware of it, we will obtain the appropriate parental consent to use that information or, if that is not possible, delete the information from our servers.
If you would like to notify us of the receipt of information about persons under the age of 18, please email us at officewinrentacar@gmail.com.

13. Changes to the privacy policy
We reserve the right to change this privacy policy. In the event of major changes in the future, you will be notified by email (if possible) or by posting a specific message on the site.

14. Definitions
Personal data - any information about an identified or identifiable natural person.
Processing - any operation or set of operations performed on personal data or sets of personal data.
Data subject - natural persons whose data are being processed
Data Controller - any organization, person or body that determines the purposes and means of the processing of personal data, controls the data and is responsible for them.
Data Processor - processes data on behalf of an operator
Consent - the “free, specific, informed and unambiguous” consent of a person by which he or she expresses consent to the processing of his or her personal data for one or more purposes, either by a statement or by a clear affirmative action .
GDPR - General Data Protection Regulation (GDPR) was adopted as Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016. It applies directly in each EU Member State, without the need for implementing legislation in application.
Third parties - any natural or legal person (public authority, agency or any other body), except the data subject, the controller, the proxy holder and the persons who, under the direct authority of the controller or proxy, are authorized to process the data.

For any additional questions regarding the way we process personal data or to exercise your rights mentioned above, please send us an email to officewinrentacar@gmail.com.

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This privacy policy defines how we, Win rent a car, collect, use and store your personal data when you access or interact with our website www.winrentacar.ro